Frequently Asked Questions
Everything you need to know about shopping at VIAMAJA
What are your shipping times for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture pieces, delivery may take 10-14 business days as we use specialized carriers to ensure your items arrive safely.
Do you offer international shipping?
Currently, VIAMAJA ships to most countries within Europe and North America. Shipping costs and delivery windows are calculated at checkout based on your specific location.
What is your return policy for home goods?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is non-refundable.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through Klarna.
Are your products sustainably sourced?
At VIAMAJA, we prioritize quality and ethics. Many of our wooden pieces are FSC-certified, and we work closely with artisans who utilize sustainable manufacturing processes whenever possible.