Returns & Exchanges
At VIAMAJA, we want you to be completely satisfied with your home decor and furniture. If an item isn't the perfect fit for your space, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your VIAMAJA account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location or schedule a home pickup for larger furniture pieces.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing